Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates: 

Shipping charges for your order will be calculated and displayed at checkout.

Local Pickup:

You can skip the shipping fees with free local pickup at 65 Struck court. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 9:30AM - 3:30PM on Monday to Friday. Please have your order confirmation email with you when you come.

Tracking Package:

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Haven't received order:

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at ecomm@impackaging.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We are unable to ship to any P.O boxes

Returns:

We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at ecomm@impackaging.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at ecomm@impackaging.ca